Here you will find answers to some common questions .

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Where are you based?

I have a shop space on the first floor above One of a find at 21 Blue Street, Carmarthen, SA31 3LE.  We are open Tuesday to Saturday 10am to 4pm

Do you ship abroad?

I currently only ship within the UK. However I am able to ship abroad at request, and prices for delivery will vary depending on country and size of package. Please contact me here if you would like some more information.

Do you accept commissioned projects?

I have in the past accepted commission requests.   However I am not currently doing this due to workload. This may change in the near future.

Do you do workshops?

I am open to doing workshops with children or adults and have done a few in the past. If you would like to discuss a workshop feel free to contact me.

What are your payment terms?

I currently use stripe for all transactions on this website. I do not have access to any of your payment/bank details. This information is processed by Stripe. No customer account details are stored on this website.

Do you have a return policy?

Yes, if you are unhappy with your item you are able to return it. You must contact me within 48 hours of receiveing your item with the reason you are returning it and I will confirm the return. The item must be returned within 21 days in a re-saleable condition and packaged securely. Once the item has been received you will either be offered an exchange if you would like so or a full refund minus the original postage will be given.   The customer is responsible for the return postage costs and also for the return of the parcel safely. We do not take any responsibility for lost of damaged parcels.

What if something arrives damaged?

I do my upmost best to package all of my orders carefully to ensure they arrive safely. However sometimes things do arrive damaged and if this is the case please contact me within 48 hours explaining the damage and we will arrange a suitable solution for you.

What shipping options do you offer?

All products are shipped within 3-5 days.  Orders below the value of £10 are sent via royal mail 1st class.  Orders over £10 are sent via Royal Mail signed service or via courier.

When should my parcel arrive?

I aim to dispatch your order within 3-5 business days and then please allow another 2-4 days for delivery via Royal Mail/courier.

Do you use archival materials?

My prints are printed professionally on heavy fine art acid free paper using archival inks. The mounts are white core acid free mounts.

Do you use enviromentally friendly products?

I try to use recycled and recyclable materials as much as possible. At the start of 2021 I decided to change the packaging to be as plastic free as possible.

I use cardboard boxes, recyclable green bubble wrap and paper filler as much as possible. I use recyclable paper tape and stickers instead of cellotape . Sadly I have to continue to use plastic cellophane sleeves for the unframed prints as I have yet to find an alternative that can protect the prints from scratches. I am still on the lookout though.

Can I shop for your items in person anywhere?

You can browse the full range of products at the Shop in Carmarthen.  

There is a small display of prints at Welsh Slate Gift Boutique, 100 Carmarthen Road, Crosshands, Llanelli, SA14 6SU.   

Coasters can be purchase from Y Gat – The Gate, Pentre Road, St Clears, SA33 4AA.

Print selection at Elements of Pembrokeshire, 2 The Strand, Saundersfoot, SA69 9ET.

Did you find the answer you needed?

If not then feel free to contact me by email at hello@louisejonesart.co.uk or via our

Contact form